experience. This is our second new vehicle purchase from Jerry Rome and Bob
Doe. He was helpful, friendly, and respectful of our time. I got a good trade
and the vehicle was delivered with no problems. The Business Manager worked
with me to make sure a confusing address situation (mailing street address in
one town, residential street address in another) was properly entered to
avoid a property tax issue down the road. |
--dealerrater.com reviewer serafisa
The advertised flyer and fantastic reviews of Bob Doe at Jerry Rome Nissan got me in the door. I didn't end up with the advertised price (read the fine print, the average person doesn't qualify for many of the discounts that brought the price down), but working with Bob Doe kept me in the building and ultimately into a 2012 Rogue for a 39 month lease that I am very happy with. I love the car, Bob and Brian (the finance manager) made the entire process a pleasant one, and I left feeling good about the purchase and positive I will be back to get another Nissan when my lease is up!
--dealerrater.com reviewer SDarmstrong
Buying a car can be an anxiety provoking experince. Luckily I got the oppurtunity to work with Bob Doe at Jerry Rome Nissan and anxiety was out the window. He listened and got us exactly what we wanted for exactly the price we could afford. I could not have asked for a better experience and will recommend anyone to Jerry Rome and Bob.
--dealerrater.com reviewer LBri0420
I want to commend Bob Doe on his above and beyond customer service. I am shopping around among several states for a Chevy SSR. Not an easy car to come by.. most are overpriced... and you have to read the CarFax's carefully (when available) to understand subtle issues and abuses with the vehicles. I made contact with Bob through an internet inquiry. He promptly replied with an email and then followed up with a call. I returned the call and had questions prepared to ask. Bob was able to answer all my questions.. and he did not pressure me at all. I also asked whether he had certain photos of the SSR: Bob said he didn't but would take them, send them to me via email and also post them to the dealer's site by 10am the next day. Bt 8am the next morning all of this was done. Great follow-through Bob! I am still reviewing the information and although the distance to the dealership and my home is about 4 hours, I am still considering this SSR: the options, the price (wish it was $1K lower) and how to get the vehicle back home. The Jerry Rome dealership has a great salesperson on staff!
--dealerrater.com reviewer djbotticelli
We came from Country Nissan. Where we were treated very badly. We were treated by eric, He listened to us complain about the experience we had. And helped us find what we really wanted. We came in looking at the Versa and left with the Cube. Joe and Brian in finance were very helpfully getting us financed. I greatly appreciate all everyone did to help us.
--dealerrater.com reviewer Wgutierrez
Working with Bob Doe was great. He was a no pressure sales person which my wife and I really liked. Bob got us a great deal on the vehicle we wanted and I would recommend him to anybody who is looking for a Nissan. We had a great experience at Jerry Rome and I wouldn't waste my time with another Nissan dealership in the area for our next vehicle. Shop Jerry Rome first and ask for Bob Doe you won't be disappointed.
--dealerrater.com reviewer chudzman9
I owned a Nissan Murano that I purchased from Johnson Nissan in Pittsfield Ma in 2008. I had just turned over 60k miles and thought that I should look at possibly trading it in. I did alot of research and first, decided to stay with Nissan given it's outstanding performance, and secondly, I LOVED the Nissan Juke SL AWD. I contacted the dealer that sold me the Murano and asked if they could find a White Pearl Nissan Juke SL AWD for me and I was told he was having a difficult time locating one, but he had a graphite blue one on the lot that was loaded. Sorry, not what I was looking for. I went back online to Nissanusa.com and searched for the exact car that I was looking for which turned up Jerry Rome Nissan. I sent my inquiry online and Bobby Doe from Jerry Rome Nissan contacted me that day via email. He let me know that he had the vehicle that I was looking for. After work, I contacted him and said that I was interested. To make sure he got the email, I followed up with a phone call, just to make sure. He informed me that someone had come in and was interested, but encouraged me to come down (one hour away) the nest day (Saturday). So I set out with my Mom and daughter Annie on Saturday morning. On the Mass Pike, my phone beeped and said I had a new email. The email was from Bobby Doe telling me that the customer who looked at the vehicle on Friday had put a deposit on the car. He was very apologetic, but my heart was broken. We were almost to West Springfield, so I decided to keep going. As we were driving, I began assessing my options, Balise Honda, Balise Toyota, Subaru, etc., but I really had my heart set on the vehicle I was going to see. So, after much thought, I pulled into Jerry Rome Nissan, parked, got out and walked around. I saw 2 black Nissan Jukes, a red one, and the White Pearl one that I was really going to see, but now was sold. I walked inside and asked for Bobby, he came out and apologized again, asked if I still wanted to test drive one, and I hesitantly stated yes, but he assured me he could get another white pearl Juke SL AWD. As he went inside to get the plates, key and a photocopy of my license, the manager came out and told me that the person who had put a deposit on the Juke withdrew it. Bobby didn't even know yet! I was ecstatic! It was all smooth sailing after that. Test drive to sign was less than 3 hours and extrememly painless! It was without a doubt the BEST car buying experience I had ever had. He was more than willing to make me happy without the normal car buying pressure (for example, I have a Graphite Blue one you will LOVE). I knew what I wanted and he didn't try to sell me something I didn't. I can't say enough positive things about this dealership, except how I sincerely appreciate all of their help and willingness to go the extra mile for a customer! THEY GET THE HIGHEST RATING IN MY BOOK, and I can guarantee that they will get alot of additional business from Western Massachusetts (the Berkshires in particular!!!!). Thank you Jerry Rome Nissan for your outstanding customer service and wonderful understanding of a customers wants and or needs! You guys are the BEST!
--dealerrater.com reviewer canfitzpatrick
Bob made the buying experience very easy from the used car price, prepping the used car and dealing with the RMV for new plates for my car.
--dealerrater.com reviewer dbacch
My wife and I had a great experience with Bob at Jerry Rome Nissan. We knew exactly which car we wanted, and I did all my research online to determine the best price. When we got to the dealership, Bob explained the process, as well as showing me how they arrived at a value for the trade in, when I initially thought the offer was quite low. Thankfully, we did not run into any of the "sales" lingo or presentations that usually come with visiting a car dealership. I'd happily deal with Bob again when we are ready to buy our next vehicle.
--dealerrater.com reviewer dhess0
I am so thankful for my new nissan rogue! Bob doe was extremely helpful and a great listener as to what i wanted. I will definitely send others to get their vehicles at nissan! Everyone was so friendly. I look forward to future purchases with nissan. Bob gave me what i wanted for a vehicle for a great price!
--dealerrater.com reviewer jebiker852
This is my third time purchasing a vehicle from this dealer. My sales person ( Bob Doe) is great to work with. He is friendly, gets things done, tells us all we need to know and helps in every way possible. Everyone I have dealt with is wonderful, and makes me want to keep going back.
--dealerrater.com reviewer brandie26
I was looking for a 370Z. I found through an online cars search that Jerry Rome Nissan had one in stock. I filled out the contact form and Bob Doe contacted me. He was easy to work with and professional throughout. It was not one of those "slimy car salesman" experiences - Bob was very up front with me and was able to give me an AMAZING price on the car I was looking for. I drove 2 hours to pick up the car - a little nervous that the whole deal had been arranged by phone. I was hoping there would not be any hidden fees or hassles. There weren't. Joey (in finance) explained everything, offered us an extended warranty (and did not pressure us when we declined) and took care of the paperwork. Bob made sure the car had its plates and an inspection sticker and that we were 100% happy - and we were. The icing on the cake - my ride to the dealer goes out to leave, notices his tire is flat. Bob takes the car to the service guys, checks it out, fixes it up and brings it back out for us and doesn't charge a dime. Then he introduced me to the service guys, scheduled an very reasonably priced oil change, and makes sure the new car is spotless and we know how everything worked and were ready to go - with a full tank of gas! Definitely an A+ experience all the way around!
--dealerrater.com reviewer Boston370Z
We bought a Nissan Altima for our daughter and got a great price from Jerry Rome. Our salesman Bob Doe went above and beyond what was expected in making sure this was a pleasant experience for us. He located the car we wanted and had it for us the next day. On delivery Bob Doe connected her blue-tooth made sure she understood how to use it and all of the other features of the car. He was great at explaining to her how to maintain her new car and use all the safety features of the car. Bob Doe and all the Jerry Rome staff were helpful, attentive and friendly. Thanks for a great experience.
--dealerrater.com reviewer kathypuls
very professional. no pressure at all. extremely helpful. all around a great experience. i was treated like a person and not like i had no knowledge of cars whatsoever. never tried to sell me something i didnt want. i was given a tour of the building, and met with a lot of the staff. everyone seemed to get along. like everyone was buddys with eachother. i felt comfortable there.
--dealerrater.com reviewer hathawayandsontrucking
Jerry rome nissan was very accomodating with my needs. As soon as I walked in the door I felt comfortable with the decision I was about to make. I purchased my third Nissan Xterra today and I will keep on purchasing my vehicles at Jerry Rome Nissan. The sales team is great. They do not make you feel pushed. They give you room to breathe.
--dealerrater.com reviewer deco1618
Excellent courteous service on a great deal. My wife and I were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bobbie Doe was very thorough, took his time to make sure my wife and i understood the agreement and special features of our new car.
--dealerrater.com reviewer Joemusic33
I have been having my cars serviced at dealerships for over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and son have purchased new cars from this dealer. Great job.
--dealerrater.com reviewer gdmz
We have leased 2 vehicles through Jerry Rome. They have the most honest employees around. We have never had to pay out of pocket and they treat you like gold. Highly recommended.
--insiderpages.com reviewer Caroline F
I have purchased two trucks from this dealer to date. Both experiences have been good and they have always taken care of me.
--yelp.com reviewer Brad D
We have bought 3 vehicles from here over the past few years. The salesman don't hound you like other places. They work with us on financing and try to get us the best deal. We'll keep going back.
--insiderpages.com reviewer Emilie S.
Sitting down to write a review is probably not the first thing on your mind after driving home in your new car or picking up your vehicle from service. Thank you for your kind words and for going out of your way to tell other people about your experience at Jerry Rome Nissan!